Customer Success Executive

Job Description
The Customer Success Executive team helps customers successfully adopt and leverage products and services.
CSE contributes significantly to the operations performance objectives. Reporting to the head of Customer
CSE to work closely with other teams, such as Sales, Operations, Marketing and Product, to ensure customers

Responsibilities
· On-boarding customers and supporting the use of products at launch of the customers project
· Ensuring customers achieve their adoption and success targets
· Execute a customer success plan devised by your manager for each customer
· Conducting training sessions and periodic health checks
· Provide regular status reports to stakeholders on progress against established goals
and manage account escalations
· Communicating across teams, key customer feedback and data points
· Ensuring optimum account performance and smooth business processes

Skills and Experience
·Implementing new and improved business processes for managing and expanding customer accounts
·Managing relationships and networking across many different functions in a fast-moving business environment
·Developing and implementing an effective strategic account plan through collaboration with other team members
·Proactive and ability to anticipate customer needs and requirements
·Effective professional discipline, organization, management and communication

Challenges
·Sustained engagement with high-performance customers
·Ensuring smooth on-boarding of new users at a time
·Addressing the professional development needs of diverse workforces,
across multiple disciplines within a retail and lifestyle business

Education
UG :  Any Graduate ( Any Specialization) Diploma – Any Specialization.
Experience: 2 – 5 years

Salary: Industry Standards